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Privacy Policy

Privacy Policy

Last updated: August 2026

For Duck’s Sake (“we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit forduckssake.co.uk, purchase from us, contact us or sign up to receive marketing communications.

For the purposes of UK data protection law, For Duck’s Sake is the data controller responsible for the personal information described in this policy.

1. Who We Are

For Duck’s Sake
Unit 5G Atlas Business Centre
Oxgate Lane
London
NW2 7HJ
United Kingdom

Email: sales@ccfood.co.uk

If For Duck’s Sake is a trading name of another company or legal entity, that entity is the data controller for the purposes of this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect the following personal information.

Information you provide to us

This may include:

  • Your first and last name

  • Email address

  • Telephone number

  • Company or business name

  • Billing and delivery address

  • Information contained within an enquiry or message

  • Details relating to an order or purchase

  • Marketing and newsletter preferences

  • Any other information you choose to provide when contacting us

Order and transaction information

When you place an order, we may collect information relating to:

  • Products purchased

  • Order value

  • Billing and delivery details

  • Order and delivery status

  • Transaction references

  • Refunds or cancellations

Payments may be processed by third-party payment providers. We do not normally receive or store your complete payment card details.

Technical and website information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • How you arrived at our website

  • Website interactions

  • Cookie and similar technology identifiers

We may collect this information through cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Take and manage payments

  • Arrange delivery of products

  • Provide order updates

  • Respond to enquiries and requests

  • Provide customer service

  • Process returns, refunds or complaints

  • Manage our relationship with customers and business clients

  • Send newsletters or marketing communications where permitted

  • Improve our website, products and customer experience

  • Understand how visitors use our website

  • Prevent fraud, misuse or security threats

  • Maintain appropriate financial and business records

  • Meet our legal, regulatory and tax obligations

We will only use your personal information where we have a lawful basis for doing so.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we rely on one or more of the following lawful bases.

Contract

We may process your information where it is necessary to fulfil a contract with you or take steps at your request before entering into a contract.

For example, we need your contact, delivery and order information to process and deliver an order.

Consent

Where required, we rely on your consent.

This may include sending certain marketing communications or using non-essential cookies and tracking technologies.

You can withdraw your consent at any time.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.

Our legitimate interests may include:

  • Responding to customer and business enquiries

  • Operating and improving our website

  • Understanding customer behaviour

  • Providing customer service

  • Protecting our business against fraud and misuse

  • Managing our commercial relationships

Legal obligation

We may process and retain personal information where necessary to comply with legal obligations, including accounting, tax, consumer protection and regulatory requirements.

5. Marketing Communications

You may choose to subscribe to our newsletter or other marketing communications.

Where consent is required, we will only send these communications after you have chosen to receive them.

You can unsubscribe at any time by:

  • Using the unsubscribe link contained within a marketing email; or

  • Contacting us at sales@ccfood.co.uk

Unsubscribing from marketing will not prevent us from contacting you about an existing order, enquiry or other service-related matter.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files or pieces of information stored on your computer, phone or other device when you visit a website.

We may use:

  • Essential cookies – required for the website, shopping basket, checkout, security and other core functionality to work.

  • Analytics cookies – used to understand how visitors interact with our website.

  • Preference cookies – used to remember choices or settings.

  • Marketing cookies – used to measure advertising or provide more relevant marketing where applicable.

Where required by law, non-essential cookies will only be used after you have provided your consent.

You can manage your cookie choices through our website's cookie controls and through your browser settings.

Blocking certain cookies may affect how some parts of the website function.

7. Who We Share Your Information With

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Website hosting and e-commerce providers

  • Payment processors

  • Delivery and courier companies

  • IT and technical service providers

  • Email and marketing platforms

  • Analytics providers

  • Accountants and professional advisers

  • Government authorities, regulators or law enforcement where legally required

These organisations may process personal information on our behalf or, in some circumstances, act as separate data controllers.

We only share information that is reasonably necessary for them to provide their services or for us to meet our legal obligations.

8. Website Hosting

Our website is hosted using third-party website and e-commerce technology.

Our website provider may store or process information collected through the website, including information submitted through forms, customer accounts, online orders and website interactions.

Their infrastructure and service providers may operate in multiple countries.

Where personal information is transferred outside the United Kingdom, appropriate safeguards will be used where required by applicable data protection law.

9. International Transfers

Some of the organisations we use to operate our website, process payments, analyse website activity or provide other services may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives an adequate level of protection.

This may include relying on:

  • UK adequacy regulations;

  • Approved contractual safeguards; or

  • Other legally recognised transfer mechanisms.

10. How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The length of time will depend on the type of information and why we collected it.

For example:

  • Order and transaction records may be retained for up to six years or longer where required for accounting, tax or legal purposes.

  • Customer enquiries will generally be retained only for as long as necessary to respond to and manage the enquiry, normally no longer than 24 months unless there is an ongoing business relationship.

  • Marketing information may be retained while you remain subscribed to our marketing communications or until it is no longer reasonably required.

  • Website and analytics information may be retained according to the retention settings of the relevant analytics or website platform.

We may retain limited information for longer where required to establish, exercise or defend legal claims or comply with a legal requirement.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no online service or method of electronic storage can guarantee complete security.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete personal information.

  • Request deletion of your personal information in certain circumstances.

  • Restrict processing of your personal information in certain circumstances.

  • Object to processing in certain circumstances, including certain forms of direct marketing.

  • Request data portability where applicable.

  • Withdraw consent at any time where processing is based on consent.

These rights are subject to certain legal limitations and exemptions.

To exercise any of these rights, contact:

sales@ccfood.co.uk

We may need to verify your identity before responding to your request.

You will not normally be required to pay a fee to exercise your data protection rights.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the UK supervisory authority:

Information Commissioner’s Office (ICO)

You can find further information about your rights and how to make a complaint on the ICO website at ico.org.uk.

14. Children's Privacy

Our website and products are not specifically directed at children, and we do not knowingly collect personal information from children where parental consent would be required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and, where appropriate, delete the information.

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other external services.

We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

Any updated version will be published on this page and the “Last updated” date will be changed accordingly.

17. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

For Duck’s Sake
Unit 5G Atlas Business Centre
Oxgate Lane
London
NW2 7HJ
United Kingdom

Email: sales@ccfood.co.uk

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